Frequently Asked Questions
How do ticket bundles work?
A bundle gives you a pool of check-in credits. Every time a guest checks in at one of your events, one credit is spent. Guests who never show up cost you nothing, and leftover credits stay valid for 2 years across all Google Forms and Sheets connected to your account.
How long are bundle credits valid?
Your bundle credits remain valid for 2 years after the date of payment.
Can I use my bundle for different projects?
Yes! Once you purchase a bundle, you can use those credits in any Google Form or Google Sheet where you have installed our add-on and logged in with the same email address.
What if I need someone else to pay?
You can simply copy the payment link (or the URL of this page once you've clicked through from the add-on) and send it to your friend, colleague, or accounting department. Even if they use a different email address to pay, the credits will be automatically applied to your account.
Are WhatsApp credits separate?
Yes. Generating standard tickets and sending them via email is included in the base check-in credit cost. Sending tickets directly to WhatsApp requires a separate WhatsApp message bundle to cover Meta messaging costs. Standard ticket delivery uses 1 WhatsApp credit. Advanced broadcast messages use 1-3 credits depending on WhatsApp country pricing.
Need help or special pricing?
For student-run events seeking sponsorship, please fill out the sponsorship request form. For massive events, non-profits, or general inquiries: please email komlan.kedji@trak.codes.